We believe in every child’s potential. Our proprietary solutions, which empower students across the globe, were created to progress K-12 learning outcomes and help schools reduce inequalities in education. With us, you will experience a caring and supportive work environment that fosters a positive sense of belonging as we work together to accomplish our mission of giving all children the opportunity to thrive. As Canada’s largest provider of online student assessment and school improvement tools, The Learning Bar is seeking our next Client Success Director in the
Client Success Department, reporting to the Chief Product Officer.
You will lead a dynamic team of professionals who support our customers in achieving their goals when using our products and services. This is accomplished through the delivery of world-class training, support, and service and by designing and executing initiatives to maximize Customer Experience as measured through customer satisfaction, net promoter score, customer success, customer effort, and retention.
In addition to responsibility for overall client success, you will ensure that your team’s work is prioritized, delegated, and executed effectively. You will be responsible for ensuring effective communication within your team; with other teams at TLB; and with external customers and stakeholders. You will work closely with the Chief Product Officer to align Client Success efforts to support the achievement of company goals.
THE IDEAL CANDIDATE
For the past 5 years, you have demonstrated a track record for leading and collaborating with cross-functional teams. Your excellent interpersonal skills and customer service mindset has served you well in your career. Some of the qualifications we seek:
- Bachelor’s Degree or equivalent experience.
- Strong written and spoken communication skills. Must be comfortable presenting to the executive team, your colleagues, the media, and clients at all levels of the education system (schools, divisions, ministry).
- Previous experience building, leading, developing, and directing highly effective teams.
- Strategically focused, action-oriented, and highly adaptable.
- Experience or certification in project and/or customer success management is an asset.
- French and English bilingualism is an asset.
The Learning Bar offers a unique opportunity for knowledge workers who are passionate about improving educational outcomes for all children. Our highly desirable work environment includes flexible work arrangements, autonomy in the job, and opportunities to learn and grow in a career. Employees are empowered by supportive leaders who accept and trust in the abilities of the whole person. We are proud to take an active part in ensuring you have what you need to perform at your best.
We are an equal opportunity employer, and value diversity at our company. We embrace and strive for diversity, equality and equity in the people we hire and serve.
If this sounds like a role you believe suited to you, please send us your resume, professional references and a cover letter explaining why you are the best candidate for this position to firstname.lastname@example.org. The position will remain posted until such time as a suitable candidate is identified.
|Job Category||Client Service|