Current Job Openings

 

Full Time
Fredericton, New Brunswick
Posted 4 hours ago

Salary offered will be commensurate to skills and experience offered. Range: $50,600 to $65,000

THE OPPORTUNITY


Do you have a passion for student success? At The Learning Bar, we believe in every child’s potential and in transforming children’s lives. We are a global educational research company with 20 years of providing innovative solutions to schooling systems worldwide in pursuit of our vision to give all children the opportunity to thrive. As thought leaders in education, we are Canada’s largest provider of educational solutions, reaching over one million children globally every year.

The Learning Bar is looking for a Client Success Manager reporting to the Client Success Director. The position is full time permanent and requires the incumbent work a hybrid work arrangement (occasional attendance to the main office located in Fredericton).

THE POSITION


As Client Success Manager for The Learning Bar, you will ensure customers all the information and support needed to use our products effectively. This is accomplished through executing service initiatives that maximize our client’s experience as measured through customer satisfaction, net promoter score, customer success, customer effort, and retention. The Customer Success Manager is a part of a team of Client Success Managers who serve as trusted advisors to our valued clients.

Our flexible workplace permits remote work. However, much of the team is in New Brunswick, so preference will be given to those candidates who live in the Maritimes, and who can occasionally attend the office in person. You will respond promptly to various problems that often require critical thinking to solve.

Others describe you as action oriented. You can proactively develop trusting relationships with new and existing clients, and you leverage your coordination skills effectively through a busy schedule. You will be accountable for full cycle customer success initiatives for an assigned portfolio of accounts, utilizing key elements of the Client Success discipline to drive and demonstrate value for clients. This includes implementing Success Plans, conducting Business Reviews, and managing all key stakeholders through well-crafted communications and change management practices.

You are curious by nature and seek the opportunity to help your coworkers solve problems. When business needs dictate, you will provide support to other team members who may be preparing for online informational webinars or in-person training.

Your strong communication skills in English will be put to good use as you prepare presentations, communications, and resources designed to support effective use of our products and tools. Other general duties include working on projects and initiatives such as creating customer support resources, marketing initiatives (e.g., newsletters), product features, training videos, etc.

THE IDEAL CANDIDATE


You have a certificate or diploma from a post secondary institution, or equivalent experience in strategic client services. You should have at least 2 years experience in a customer service and/or sales role; preferably in SaaS company. Those who have such experience in education or the EdTech field will be given preference.

You are a reliable, servant leader with intermediate computer skills, and the ability to listen to others to understand needs, answer questions, resolve complaints, and ensure satisfaction. Previous experience providing technical assistance to end users is an asset.

Because you are well organized, you can manage multiple priorities that arise throughout the day (planned or unplanned). You understand the importance of details and can be relied upon to understand when critical information must be shared.

Your previous experiences confirm excellent time management skills, the ability to apply critical thinking skills, and eagerness to assist others. While not a requirement of the position, we would like to know if you have experience or training in the K-12 education space.

Your success can be linked to your ‘can do’ attitude, excellent written and verbal communications skills in English, and ability to adapt to changing situations and learn new skills or technologies quickly. You are flexible, enthusiastic, and have a strong desire to help others.

The successful candidate is required to provide a criminal record check.

*A complete list of objectives, role responsibilities, and qualifications will be provided to those candidates selected for an interview.

THE CULTURE


At The Learning Bar we offer a flexible work environment where the strengths of the individual are recognized and leveraged. Our Canadian headquarters are in Fredericton, N.B. In addition to the base salary, we offer a comprehensive employee value proposition that includes a benefits package and flexible vacation plan. We are proud to take an active part in ensuring you have what you need to perform at your best.

We’re looking to grow as a diverse and inclusive workspace. We recognize that each person brings their own unique experiences and knowledge to a position, therefore if you don’t fit the above description 100% but can describe why you would be a great fit, please consider applying anyway. We are excited to talk to people from a variety of backgrounds and explore how you can add to our culture! We also like to meet people where they’re at, so if you require any accommodations throughout the interview process, please let us know.

Applicants must have the right to work in Canada. The Learning Bar is not able to offer sponsorship at this time. We welcome and encourage applications from people with disabilities. Preference will be given to those individuals who self-identify as Indigenous, First Nations, Inuit, or Metis.


To apply for this position, please submit your resume and cover letter in confidence to Shaun McBride at hr@thelearningbar.com. Applications will be accepted until Tuesday, May 28, 2024. We request your name clearly stated on the filenames.

Job Features

Job CategoryClient Services

The Learning Bar is looking for a Bilingual Client Experience Associate reporting to the Client Experience Manager.

 

Equal Opportunity Employer

The Learning Bar is also an Equal Opportunity Employer that is committed to inclusion and diversity. We strive to treat all employees and candidates with dignity and respect regardless of their gender, age, nationality, ethnic origin, sexual orientation, or disability. We value individuality, and work to create an inclusive culture where variety is valued and encouraged.